Unchained
Software Development
A rapidly expanding, multi-location consumer services brand needed to standardize support and onboarding acrossfranchises while preserving a distinctive, hospitality-centric in-store experience. Knowledge—service standards, policies, product guides, hospitality playbooks, and training—was dispersed across wikis, PDFs, images, and video transcripts, slowing response times and increasing costs.
The team delivered a Retrieval-Augmented Generation (RAG) help agent on AWS. A SaaS chat interface invokes an AWS Bedrock Agent that retrieves context from a Bedrock Knowledge Base and prompts a foundation model to generate grounded responses with citations. The approach prioritizes explainability, security, and operational resilience to meet enterprise standards.
The solution converts fragmented brand knowledge into a governed, searchable layer that scales with franchise growth, enabling rapid onboarding and a repeatable, high-quality guest experience across every location.
